Privacy policy
Last updated: 13 September 2026
Soul Threads respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order, contact us, create an account or otherwise interact with Soul Threads.
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with Soul Threads, we may collect or process information including:
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Your name, email address, phone number and postal address
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Billing and delivery addresses
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Payment and transaction information
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Account details and preferences
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Products you view, add to your basket, purchase, return or cancel
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Information you provide when contacting us
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Device, browser, network and IP information
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Information about how you use and navigate our website
Payment information is processed through our payment providers and ecommerce platform where applicable.
How We Collect Your Information
We may collect personal information:
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Directly from you when you place an order, create an account, contact us or provide information through our website
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Automatically when you browse or use our website, including through cookies and similar technologies
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Through Shopify and other service providers that help us operate our store
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From third-party services and partners where permitted by law
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Take and confirm payments
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Arrange delivery
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Manage returns, exchanges and refunds
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Provide customer support
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Manage your customer account
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Remember your preferences
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Improve our website, products and customer experience
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Prevent fraud and keep our website secure
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Comply with our legal obligations
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Send you marketing communications where permitted or where you have chosen to receive them
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Show relevant advertising where permitted by law
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
You may still receive essential service messages relating to your orders or account.
How We Share Personal Information
We may share your information with trusted third parties where necessary to operate our business and provide our services.
These may include:
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Shopify
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Payment providers
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Delivery and fulfilment providers
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Website and IT providers
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Data analytics providers
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Customer support services
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Marketing and advertising partners
We may also share information where required by law, to protect our rights, investigate fraud or security issues, or as part of a business transfer or restructuring.
We do not share personal information unnecessarily.
Shopify
Our store is hosted by Shopify.
Shopify processes certain personal information when you visit or use our store in order to provide and improve its services.
Information you provide through our website may therefore be processed by Shopify and by service providers working with Shopify.
Shopify may also use information about your interactions with our store and other Shopify merchants to provide certain enhanced services, including personalised shopping experiences and advertising where permitted.
For more information about how Shopify handles personal information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
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Make the website function correctly
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Remember your preferences
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Understand how visitors use our website
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Improve performance
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Support marketing and advertising where permitted
Where required, you will be given choices about non-essential cookies.
Marketing
If you choose to receive marketing from us, we may contact you with information about:
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New products
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New collections
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Offers and promotions
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Soul Threads news
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Special releases and campaigns
You can unsubscribe at any time through the unsubscribe link in our emails.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Once you leave our website, their own privacy policies and terms will apply.
Soul Threads is not responsible for the privacy practices, security or content of websites operated by third parties.
Children's Privacy
Our online services are not intended for children to use independently to provide personal information.
We do not knowingly collect personal information directly from children where this would not be permitted by law.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review the information and take appropriate action.
Security
We take reasonable steps to protect the personal information we process.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Please do not send highly sensitive or confidential information through unsecured communication channels.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary.
How long information is retained will depend on factors including:
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Whether you have an active customer account
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Whether we need the information to fulfil an order
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Legal and accounting requirements
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Fraud prevention and security
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Resolving disputes
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Enforcing our agreements and policies
Your Privacy Rights
Depending on where you live, you may have rights in relation to your personal information.
These may include the right to:
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Ask what personal information we hold about you
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Request a copy of your personal information
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Ask us to correct inaccurate information
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Ask us to delete certain personal information
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Ask us to restrict certain uses of your information
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Object to certain types of processing
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Withdraw consent where processing is based on consent
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Ask for certain information to be transferred to you or another organisation
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Opt out of certain forms of targeted advertising where applicable
These rights are subject to applicable legal requirements and exceptions.
We may need to verify your identity before responding to certain requests.
UK and EEA Customers
If you are based in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.
These can include the right to object to certain processing, request restrictions on processing and withdraw consent where consent is relied upon.
Withdrawing consent will not affect processing that took place before your consent was withdrawn.
International Transfers
Some of our service providers, including Shopify and other technology providers, may process or store information outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
These may include recognised contractual protections or transfers to countries considered to provide an adequate level of data protection.
Complaints
If you have concerns about how Soul Threads handles your personal information, please contact us first so that we can try to resolve the issue.
You may also have the right to complain to the relevant data protection authority in your country.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be posted on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or your privacy rights, please contact us at: